Last Updated: May 28, 2020
Information We May Collect
Categories of data subjects from whom we may collect data:
- employees and former employees including volunteers, agents, individual contractors, temporary or casual workers;
- applicants who have applied for employment;
- relatives, guardians or associates of employees, former employees or applicants;
- contractors, agents, consultants and suppliers both past and present and their individual employees or representative;
- customers and former customers and their employees or representatives, which may include clients of our customers and former customers;
- individuals and representatives of organizations who have registered with Cyvatar to obtain information on products and/or services offered; and
- individuals and representatives of organizations who have visited the website.
Information may include:
- browser and device information;
- server log file information;
- information collected through cookies and other technologies;
- demographic information and other information provided by you;
- financial details;
- complaints or grievances;
- contact details, being corporate contact details where appropriate, including email, postal address, telephone and facsimile numbers;
- purchasing habits and customers;
- customer preferences;
In addition, with respect to employees, former employees and applicants the additional categories of data may include:
- Personal details
- Family, lifestyle and social circumstances
- Employment details
- Financial details
- Complaints or grievances
- Email and postal addresses
- Telephone and facsimile numbers
- Limited sensitive data such as racial or ethnic origin, physical or mental health or condition, religious observance, issues notified under whistleblower policies, criminal records and disciplinary records, collected in the ordinary course of the employment relationship.
How We May Collect the Information
We may collect information in a variety of ways, including:
- From you directly.
- Through this site: Cyvatar may collect information through the website when you visit.
- Through business interaction: We may collect information through your or your employer’s business interaction with our employees or offices.
- From other sources: We may receive information from other sources, such as public databases; joint marketing partners; social media platforms; or other third parties.
How We May Use Information
- Data storage and administration;
- Data security;
- Customer and user administration, including the processing of orders, enquires and client reporting;
- Employee administration;
- Advertising, marketing and public relations activities;
- Maintenance of accounts and records;
- Analysis of trends and statistical data;
- Crime prevention and prosecution of offenders; and
- Maintenance and development of our website including tailoring for specific visitors.
Cyvatar will always request your consent to send you marketing communications – as per the Information Disclosure section below you may opt-out of this whenever you wish.
However, we will normally collect personal data from you only (i) where we have your consent to do so, (ii) where we need the personal data to perform a contract with you, or (iii) where the processing is in our legitimate interests and not overridden by your rights.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal data).
We will process your information for the purposes of operating our website and communicating with you as necessary to provide our services to you and in our legitimate commercial interests, for instance, when responding to your queries, undertaking marketing activities, improving our website and services or for the purposes of detecting or preventing illegal activities.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “Your data protection rights” heading below.
Cyvatar, its service providers or other third parties may set cookies for your web browser when you visit our website, use our products or visit a website where Cyvatar provides ads, content or analytics.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies may be used to store items such as identifiers and user preferences. A website may set a cookie to the browser used if the browser’s preferences allow it.
Operational Cookies are required for the proper operation of the Cyvatar website, allowing you to move freely around and use secure areas of our website. These cookies allow our web pages to load faster and improve service performance. Generally, we use the following cookies:
- cookie_banner_closed – This is an operational cookie used by Cyvatar to display a cookie and privacy message at the bottom of our website. When the cookie banner is closed this cookie is set on your browser and the message will not display again, unless you clear your cookie history in your browser, then it will re-appear. Any data collected will not be shared with any 3rd party.
- secure_cookie – This is an operational cookie used by Cyvatar to prevent any ‘hijacks’ while you are using our site, by making the session secure. Any data collected will not be shared with any 3rd party.
- pst_* – This is an operational cookie used by Cyvatar so when you log into our website and close down your browser without logging out, we then keep you persistently logged in, we will prompt you to log back in to re-confirm who you are. Any data collected will not be shared with any 3rd party.
- pref – This is an operational cookie that is used to set your language preference by Cyvatar. The next time you visit our site your language will be set for you. Any data collected will not be shared with any 3rd party.
- sess – This is an operational cookie which allows you as a user to use Cyvatar’s website, it makes our site work. This is called a session cookie and temporary in it use. Once you close your browser the session cookie is no longer used. Any data collected will not be shared with any 3rd party.
Third Party Cookies
- These cookies are called _utma, _utmz, _ga, _gid and attribution_x_
How to change your cookie settings
Cookie settings can be changed in the settings of most web browsers.
You may refuse to accept cookies by modifying the settings on your browser, for example:
- For Internet Explorer ™: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
- For Safari ™: https://support.apple.com/en-gb/HT201265
- For Chrome ™: https://support.google.com/chrome/answer/95647?hl=en-GB&hlrm=en
- For Firefox ™: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- For Opera ™: https://help.opera.com/en/latest/web-preferences/#cookies
- To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout.
Please note, if you choose to block cookies via the browser, you may not be able to access certain parts or functions of this website.
The information you provide for surveys will be used to support your relationship with Cyvatar. Cyvatar may use online surveys to ask visitors/customers for contact information (like their email address). We use contact data from our surveys to send the survey taker information about our company and promotional material on behalf of our partners. We may combine survey information with other data we hold about you.
Cyvatar will not give or sell any information regarding you or your order and the products you purchase to any outside organization for its use in marketing or solicitation without your consent, save for the limited circumstances outlined in this policy. Your information may be shared with group companies, agents, contractors or vendors of Cyvatar who provide data processing services to us or who otherwise process personal data for the purpose of performing services for you or Cyvatar or for the purpose notified to you when we collected your personal data. Cyvatar may release personal data (including personally identifiable information) when required to by law if we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, in response to a lawful request by public authorities, a court order or legal process served on Cyvatar.
While Cyvatar uses all reasonable efforts to safeguard your personal data, no security program is impenetrable, and criminals have been adept at circumventing widely adopted security safeguards. Accordingly you acknowledge that the use of the internet is not entirely secure and that you provide personal information to Cyvatar at your own risk. Cyvatar cannot therefore guarantee the security or integrity of any personal data that are transferred from you or via the internet. Any user or third party accessing Cyvatar’s website or services is responsible for its own use of the website and the services. Cyvatar is not responsible for any third party’s actions or its security controls with respect to information that third parties may collect or process via the website, services or otherwise.
Cyvatar uses what we consider to be reasonable and appropriate organizational, technical and administrative measures to protect information under our control. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All account information you use or supply on Cyvatar’s website when ordering or tracking products is held on a system which is designed to be secure. We use reputable advanced encryption technology which the aim to protect you from unauthorized use of information supplied on our website. In addition, we may use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.
Links to Third-Party Websites and Services
Retention of Personal Data
We retain personal data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
You have the following data protection rights:
- you have the right to opt-out of receiving marketing communications from us. You can exercise this right by clicking on “unsubscribe” by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided below.
- you may also have the following rights (although all of these rights are subject to some conditions and exceptions):
- to access, correct, and request deletion of your personal data;
- to object to processing of your personal data, ask us to restrict said processing, and/or request portability of your personal data;
- to erasure of your personal data.
- if we have collected and process your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent;
- you have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.
You must be able to provide your name and email address or other information sufficient to allow us to identify you. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
by visiting this page on our website: https://go.cyvatar.ai/contact-us